Privacy policy

This service is intended for users in Japan only. Please note that the policies and services apply exclusively within Japan.

For customers outside Japan, please use World Shopping Biz to make purchases.


Studio SO-TA Co., Ltd. (hereinafter referred to as “we,” “our,” or “us”) handles the personal information (hereinafter referred to as “Personal Information”) of users of our website, applications, and other services provided or managed by us (collectively, the “Service”), as well as applicants seeking employment or other engagement with our company (collectively referred to as “Customers”), in accordance with this Privacy Policy (hereinafter referred to as the “Policy”). Terms used in this Policy shall be interpreted in accordance with the Act on the Protection of Personal Information of Japan (hereinafter referred to as the “Personal Information Protection Act”).

Before using the Service, please read and understand our approach to the collection and use of Personal Information and agree to the terms of this Policy.

1. Personal Information We Collect

We collect the following information:

(1) Service Users:

  1. Name, address, gender, date of birth, phone number, email address, account ID and password, and other information required to use the Service.

  2. Payment-related information, including bank account details and payment methods.

  3. Information provided during inquiries to us or responses from us.

  4. Online identifiers such as cookies*, device information, location information, browsing history, and usage logs (including IP address and browser information) (collectively referred to as “User Information”).

(2) Business Partners:

  1. Name, address, gender, date of birth, phone number, email address, account ID and password, and other information required for the Service.

  2. Transaction and purchase history information.

  3. Payment-related information, including bank account details and payment methods.

  4. Information provided during inquiries to us or responses from us.

(3) Applicants for Employment, etc.:

  1. Name, address, gender, date of birth, phone number, email address, account ID and password, and other information required for the Service.

  2. Information provided during inquiries to us or responses from us.

*Cookies are text files or similar technologies exchanged between our servers and your browser and stored on your device. You may disable or delete cookies via your device settings; however, this may limit the functionality available in the Service.

Stopping automatic transmission of User Information to external parties
Please refer to the opt-out procedures provided by each service provider listed separately.

2. Purpose of Use

We collect and use Personal Information within the scope of the following purposes (collectively, the “Purposes”):

  1. To provide information and services appropriate for the user within the Service.

  2. To improve and enhance the quality of the Service.

  3. To examine, develop, and notify users about service specification changes, new services, or new features.

  4. To handle payment processing and billing for the Service.

  5. To respond to user inquiries and perform administrative communication.

  6. To maintain and manage the Service and inform users as necessary.

  7. To register Personal Information, verify identity, and manage Personal Information required for using the Service.

  8. To conduct surveys, analysis, and statistical studies of Service usage and marketing information and to plan and execute marketing initiatives.

  9. To deliver advertising and marketing communications based on users’ attributes and behavioral history.

3. Sharing with Third Parties

  1. Except as permitted under the Personal Information Protection Act, we do not provide Personal Information to third parties without prior consent from the user.

  2. Our partnered service providers may collect User Information (including cookies, device information, location, browsing history, access logs, IP addresses, and browser information) to deliver targeted marketing, advertisements, performance measurement, and provision of goods/services. Such information is managed according to the privacy policies of these partners. For information on cookie usage and opt-out procedures for each partner, please refer to the following:

Google LLC

  1. We may outsource the handling of Personal Information to third parties within the scope agreed under this Policy, selecting providers with sufficient privacy protection measures and monitoring their management appropriately.

4. Security Measures

  1. We implement necessary and appropriate measures to prevent leakage, loss, or damage to Personal Information. For inquiries regarding these measures, contact the office listed in Section 6.

  2. We provide training and education on Personal Information protection to our employees and related personnel periodically.

  3. For partner companies, we monitor their handling of Personal Information through contractual obligations and confidentiality agreements.

5. Rights to Access, Correction, and Suspension

  1. Users may request access, correction, addition, deletion, suspension of use, or cessation of third-party provision of their Personal Information to the extent permitted by the Personal Information Protection Act. Requests should follow the procedure below:

    • Contact our office listed in Section 6.

    • We will provide the required form for submission.

    • Identity verification is performed either by:

      • Providing three or more matching items such as address, phone number, fax number, or name of responsible person; or

      • Submitting official identification documents (e.g., driver’s license, passport). If using a legal representative or agent, additional documentation may be required.

    • Mail the completed form and identification documents to our contact address.

  2. Collection of Personal Information may be suspended if such information is required for the provision of the Service.

  3. A fee of 1,000 JPY per request applies for access to usage purposes or disclosure of Personal Information or third-party provision records. Payment must be made to the account specified in the invoice.

6. Contact Information

For inquiries regarding Personal Information:

  • Address: 7-3-301 Uguisudanicho, Shibuya-ku, Tokyo 150-0032, Japan

  • URL: https://www.so-ta.com/contact/

  • Department: Studio SO-TA Co., Ltd. – Personal Information Consultation Office

  • Hours: Weekdays 10:00–16:00 (excluding weekends, public holidays, and year-end/New Year holidays)